RETURN POLICY
Tesonway Return & Warranty Policy
Return Eligibility
Timeframe
- 14 days from the delivery date for unused, undamaged items in original packaging
Product-Specific Requirements
- Cigar Humidors:
- Must pass airtight seal test (include photo/video of dollar bill test)
- No visible scratches >2mm on exterior surfaces
- Lighters & Cutters:
- Fuel-free and unused with original safety seals
⚠️ Non-Returnable:
- Custom-engraved/monogrammed items
- Final sale/clearance products
Return Process
- Authorization Request:
Email service@tesonway.com with order details - Packaging:
Use original packaging with 2″ cushioning material
Warranty Coverage
- Lifetime Protection:
- Humidor wood warping under normal humidity (65-72% RH)
- Lighter ignition mechanism failures
Essential Notes
⚠️ Promotional Items:
- Unreturned gifts charged at MSRP (e.g., $19.99 cigar rests)
Contact Us
For urgent assistance:
Email service@tesonway.com
Response within 24 business hours