Privacy Policy

Last updated: August 2025

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our website (the "Site"), our social media pages operated by us (the "Social Media Pages"), email communications linking to this Privacy Policy, and any information collected offline through forms or surveys in connection with our cigar humidor, lighter, and related accessory products.

By using the Site or purchasing our cigar humidor, lighter, or accessory products, you agree to the collection and use of information in accordance with this Privacy Policy.

SECTION 1 - PERSONAL INFORMATION WE COLLECT

We may collect and record Personal Information from you, including but not limited to:

Full name, telephone number(s), postal address (including international shipping addresses), and email address
Public social media account information and photos (if provided voluntarily)
Credit card details (including Visa, Mastercard, American Express, and other major credit cards) and payment transaction information
Site username, password, and account preferences
Order details related to cigar humidor, lighter, or accessory purchases (e.g., order ID, product model, shipping method—including custom engraved humidors shipping from China delivery information)

When you browse our Site, we automatically receive your computer’s internet protocol (IP) address to gather information about your browser type, operating system, and browsing behavior related to our cigar humidor, lighter, and accessory products and services.

SECTION 2 - WHAT WE DO WITH YOUR INFORMATION

Your Personal Information may be used for the following purposes:

Process and fulfill your cigar humidor, lighter, and accessory orders, including international shipping arrangements and custom engraved humidor fulfillment coordination
Provide customer support related to product use, maintenance, after-sales service, and delivery status inquiries (e.g., custom humidor shipment tracking)
Send you relevant information, such as cigar humidor product updates, lighter care guides, humidor maintenance tips, promotional offers, and newsletters (you may opt out at any time)
Facilitate your participation in product-related sweepstakes, contests, and promotions
Notify you of changes to our terms, policies, or product availability
Conduct business operations in compliance with applicable local laws and regulations (including international shipping and payment processing rules for humidors and lighters)

We only share your information with your explicit consent, to comply with legal obligations, to provide requested services (e.g., major credit card payment processing, international shipping logistics, custom engraved humidor fulfillment), or to fulfill business commitments related to our cigar humidor, lighter, and accessory products.

SECTION 3 - CONSENT

When you provide Personal Information to complete a transaction (e.g., purchasing a cigar humidor or lighter), verify payment details (including major credit card information), place an order (selecting international shipping or custom engraved humidor delivery), arrange delivery/return, or submit information voluntarily, you imply consent to our collection and use of such information for the purposes outlined in Section 2.

Withdrawing Consent

If you wish to withdraw consent for us to contact you, or to stop the collection, use, or disclosure of your Personal Information, you may do so at any time by emailing us at support@tesonway.com.

SECTION 4 - DISCLOSURE

We may disclose your Personal Information if required by law, court order, or regulatory authority (including those governing international trade or data transfer), or if you violate our Terms of Service.

SECTION 5 - THIRD-PARTY SERVICES

Third-party service providers (e.g., major credit card payment gateways, international shipping carriers, custom engraving specialists, social media platforms) we engage will only collect, use, and disclose your information to the extent necessary to perform their services for us (e.g., processing credit card payments for humidor and lighter orders, fulfilling custom engraved humidor deliveries, handling cross-border shipping for lighters).

These third parties have their own privacy policies governing the information we share with them. We recommend reviewing their privacy policies (e.g., custom engraving service data handling policies, credit card processors’ security policies) to understand how your information will be handled.

Note that third-party providers may be located in jurisdictions different from yours (e.g., international shipping carriers with global facilities, custom engraving teams based in China). By proceeding with transactions involving these providers, your information may be subject to the laws of their respective jurisdictions.

Once you leave our Site or are redirected to a third-party website/application (e.g., credit card processor, custom humidor shipment tracker, shipping carrier portal), you are no longer governed by this Privacy Policy or our Terms of Service.

Links

Our Site may contain links to third-party websites (e.g., shipping carrier trackers, credit card issuer pages). We are not responsible for the privacy practices of these sites and encourage you to review their privacy statements.

SECTION 6 - SECURITY

To protect your Personal Information (including credit card details and international shipping addresses for custom humidors), we implement reasonable precautions and follow industry best practices to prevent unauthorized access, loss, misuse, disclosure, alteration, or destruction of your data. We will never sell, rent, or lease your personal information to third parties for commercial purposes without your explicit consent.

SECTION 7 - DATA STORAGE TERM

We will store your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy—specifically:

During the term of your account usage and for 12 months after your last transaction (e.g., cigar humidor purchase, lighter accessory order, customer support inquiry)
For a longer period if required by applicable laws (e.g., tax regulations, international shipping record-keeping requirements for custom engraved humidors)
After the storage term expires, we will securely delete or anonymize your Personal Information to prevent identification.

SECTION 8 - COOKIE POLICY

We use cookies on our Site to enhance your browsing experience and improve our services related to cigar humidor, lighter, and accessory products. Cookies are small data files stored on your device that help us:

Remember your account preferences (e.g., preferred shipping country, cigar humidor browsing history, lighter accessory favorites)
Track order progress (including custom engraved humidor shipping status)
Optimize Site performance for different devices
Understand user interest in our cigar humidor and lighter products to tailor relevant content

You can manage or disable cookies through your browser settings (note: disabling cookies may affect the functionality of our Site, such as preventing access to order tracking or credit card payment processing for humidors and lighters). By continuing to use our Site, you consent to our use of cookies as outlined in this section.

SECTION 9 - AGE OF CONSENT

By using our Site or purchasing our cigar humidor, lighter, or accessory products, you represent that you are at least the age of majority in your state/province/country of residence. If you are the age of majority, you may permit minor dependents to use the Site only with your supervision.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the Site. We encourage you to review this page frequently. For material changes (e.g., updates to data storage terms, Cookie Policy adjustments), we will notify you via email or a prominent notice on our Site to inform you of updates to information collection, use, or disclosure practices.

If our brand or business is acquired or merged with another company, your Personal Information may be transferred to the new owner to continue providing you with cigar humidor, lighter, and accessory products and services (including international shipping and custom engraved humidor fulfillment support).

QUESTIONS AND CONTACT INFORMATION

If you wish to access, correct, amend, or delete your Personal Information, request details about data storage, adjust cookie preferences, register a complaint, or request more information, please contact our Privacy Compliance Officer at support@tesonway.com.