TESONWAY SUPPORT
Tesonway Help Center
Find answers, track your order, and get in touch — all in one place.
How to track order shipping?
You will receive a notification confirming that your package is being processed. You can enter your track number below to check the status of your package, or you can track it directly on the carrier’s website.
Things to Keep in Mind:
If you need help of service, Please feel free to contact service@tesonway.com
Happy shopping!
Tesonway Policy
Find all Tesonway policies — all in one place.
Tesonway Service Policy
The Tesonway Limited Warranty covers defects in materials and workmanship for all cigar accessories (including humidors, lighters, ashtrays, and boxed accessories) for 1 year from the original purchase date.
This warranty extends to separately purchased accessories such as replacement cedar trays, humidifier cartridges, and maintenance tools.
Your statutory rights under consumer protection laws remain unaffected.
Out-of-Warranty Service
Damage from improper use (e.g., over-humidification, physical impacts) or unauthorized modifications voids coverage
Non-covered repairs will be quoted with pre-approval
Unrepairable items may be replaced at 50% MSRP
Guarantee
We guarantee all repairs/replacements for 90 days or the remainder of your original warranty period, whichever is longer. Service may include:
New or refurbished components matching original specifications
Reconditioned units tested to meet 72-hour humidity stability standards
More info check the Policies