Shipping & Warranty Policy - Tesonway

Shipping & Warranty Policy

Last updated: October 2025

Please Note

  • Logistics Delays: Deliveries may be delayed due to customs processing (especially for international shipments), extreme weather, or public holidays. We appreciate your understanding.
  • Split Shipments: If you order multiple items, they may be shipped separately (e.g., some from Amazon FBA warehouses and others from mainland China) to ensure timely delivery.
  • Lighter/Torch Lighter Shipping Requirement: For safety and compliance with international shipping regulations, all lighters and torch lighters must be shipped with no residual flammable gas inside. Any lighter with unemptied gas may be detained or returned by customs/transport carriers.
  • Remote Areas: While we offer global shipping, some remote areas may require additional handling. If your order cannot be processed normally, our team will contact you promptly to resolve it.

Shipping Policy

1. Logistics Methods

  • Primary: Amazon FBA (Fulfillment by Amazon) warehouses, prioritized for U.S. orders and major European markets (e.g., UK, Germany, France) for faster delivery of cigar humidors, lighters, and related accessories.
  • Secondary: Direct shipments from mainland China, used when FBA inventory is unavailable or for regions not covered by FBA (for custom engraved humidors and specialty lighters).

2. Shipping Coverage & Fees

  • Global Free Shipping: Most regions (including the contiguous U.S., major European countries, Canada, Australia) qualify for free shipping, with no minimum order value for humidors, lighters, and accessories.
  • Exceptions: Remote areas (e.g., U.S. territories like Guam, Northern Mariana Islands; remote islands in Europe) may incur additional fees. Our system will notify you of any extra charges before checkout, and our team will contact you if issues arise.

3. Duties & Taxes

  • For international shipments (outside the U.S. and EU), import duties, taxes, and customs fees are the responsibility of the buyer.
  • FBA shipments to EU countries may include VAT (calculated by Amazon at checkout), but other customs fees (if applicable) are borne by the buyer.
  • We are not liable for unpaid duties/taxes that result in package delays, returns, or confiscation by customs. Refunds will not be issued for orders abandoned due to unpaid fees.

4. Shipping Times

FBA Shipments (U.S. & major Europe):

  • U.S.: 2–5 business days (after order processing).
  • UK, Germany, France: 3–7 business days (after order processing).

China Direct Shipments:

  • U.S. & Europe: 7–15 business days (after order processing).
  • Other regions: 10–20 business days (after order processing).

Note: Order processing (quality checks, packaging, and gas evacuation for lighters) takes 1–3 business days for FBA shipments and 3–5 business days for China direct shipments, which are not included in the above "shipping times."

5. Shipping Partners

  • FBA shipments: Amazon Logistics, UPS, FedEx (arranged by Amazon).
  • China direct shipments: Yunexpress, 4PX, China Post (reliable for global delivery of humidors and gas-free lighters).

6. Package Delivery & Refusals

  • Once a carrier confirms delivery (with tracking or photo proof), we are not responsible for lost or stolen packages.
  • Do not refuse delivery if you no longer want the order. Instead, contact our customer service to initiate a return (per our Return Policy). Refusals may result in non-refundable return fees.

Warranty Policy

1. Warranty Coverage

  • All our products (including cigar humidors, lighters/torch lighters, humidor humidity gauges, and lighter flints) come with a 12-month full warranty from the date of delivery, covering manufacturing defects and quality issues (e.g., humidor seal failure, lighter ignition mechanism malfunctions).
  • Exclusions: Damage from misuse, accidental drops, exposure to extreme temperatures/humidity (for humidors), use of non-approved refills (for lighters), or failure to follow usage instructions (e.g., not emptying gas for shipping).

2. 15-Day Worry-Free Return

  • Within 15 days of delivery, you may return products for a full refund or replacement, provided they are in original condition (with all accessories intact, and lighters returned with no added gas).
  • For non-quality issues (e.g., change of mind), the buyer is responsible for return shipping costs.

3. Applicable Purchases

This warranty applies to orders made through our official website, Amazon store (FBA or direct), and authorized resellers. For purchases from resellers, contact them directly for warranty support.

4. Return & Refund Terms

  • Refund Deductions: For non-quality returns, original shipping costs (if applicable) and credit card processing fees (order amount × 2.4% + $0.3) will be deducted from the refund.
  • Time Limits: Returns requested after 15 days will not be accepted, unless covered by the 12-month warranty (for quality issues).
  • Unclaimed Packages: If a package is destroyed due to unclaimed delivery (per courier rules), no refund will be issued. If returned to our warehouse, the buyer must cover return shipping fees to receive a refund.

5. Warranty Replacements

  • Within the 12-month warranty period, defective products will be replaced free of charge (e.g., a new lighter for a defective ignition mechanism, a replacement humidity gauge for a faulty humidor).
  • Shipping fees for replacements are covered by us for the first 3 months; after 3 months, the buyer is responsible for return shipping costs.

6. Safety & Usage Instructions (For Lighters/Torch Lighters & Humidors)

To avoid damage and ensure safety, please follow these guidelines:

Before Use (Lighters/Torch Lighters):

  • Inspect the lighter for gas leaks before any refilling.
  • Use only high-quality, approved butane or flammable gas specifically designed for the lighter model.
  • For shipping or storage, ensure all residual gas is completely evacuated from the lighter's fuel chamber.

Lighter/Torch Lighter Gas Care:

  • Do not expose lighters to high temperatures (e.g., direct sunlight, car dashboards) as this may cause pressure buildup in the fuel chamber.
  • After refilling, wipe away any excess gas from the lighter's exterior before use.
  • Do not modify or tamper with the lighter's gas valve or ignition mechanism.

During Use (Lighters/Torch Lighters & Humidors):

  • Keep lighters away from flammable materials, children, and pets when in use.
  • Do not point torch lighters at people, animals, or sensitive surfaces (e.g., humidor wood finishes).
  • For humidors: Avoid placing in areas with extreme humidity fluctuations (e.g., near air conditioners or radiators) to prevent wood warping.
  • Users under 18 require parental supervision when using lighters or handling high-value humidors.

Questions?

For shipping tracking, warranty claims, or returns, contact our customer service at support@tesonway.com.

For more details, refer to our Return Policy, Terms of Service, and FAQ.

By purchasing our products, you agree to the terms outlined above, including our shipping, warranty, and return policies.

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