Shipping & Pickup
Standard delivery is free for all online orders. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are presented during check-out.
Delivery Options
Order Tracking & Delivery Status
At Tesonway, we strive to ensure smooth and timely delivery of your order. Once your order is placed, you can track its status and receive estimated shipment and delivery times through your account’s order tracking page. Orders are processed and shipped as soon as the items become available.
Faster Delivery Options
Tesonway prioritizes fulfillment from our Amazon FBA warehouses for expedited shipping, ensuring that your order is delivered within 3-7 working days. If our FBA inventory is depleted, we will ship from our China warehouse with delivery times based on the selected logistics method. In such cases, we will contact you to confirm the warehouse change or notify you of any stock unavailability.
Shipping Cost
Shipping costs are calculated and displayed during the checkout process before you finalize your order. The final cost for each available delivery option is also shown in your order confirmation email and on your order tracking page.
Notes About Delivery
- Payment processing times may affect the shipment date.
- We partner with reliable carriers to ensure your order is delivered on time.
- Tesonway does not ship to P.O. boxes.
- Delivery times may vary based on your location; detailed shipping options are provided at checkout.
- For any changes or updates regarding your shipment, you can always check your order status, and we will reach out to you if any adjustments are necessary.
What's Next?
Once your order is placed, we will send you an email with details about your purchase. If your order includes multiple items, you may receive additional emails for each item.
Order Acknowledgement
The order acknowledgement email provides a summary of the items in your order, including the delivery address and estimated delivery date. You can click the delivery date to view more details about your order.
Shipment Notification
When your order is shipped, we will send you a shipment notification email containing the carrier name, tracking number, and estimated delivery date. You can track your package by clicking the tracking number in the email, which will direct you to the carrier’s website or to Tesonway’s order tracking page.
Carrier Delivery Options
Tesonway selects the carrier for your shipment, and in some cases, a signature may be required upon delivery. Your shipment notification email will inform you if a signature is necessary. The carrier may also request a signature at their discretion. If the carrier is unable to deliver the package, they may attempt redelivery before returning it to Tesonway. Please note that once an order has been prepared for shipment or shipped, the shipping address cannot be changed.
Picking up Your Package from the Carrier
If you are not available to sign for the package, you may request to pick it up at the carrier’s local facility. After the first delivery attempt, call the number on the carrier’s Delivery Notice and inform them that you’d like to pick up the package yourself.
To collect your package, you may need to provide:
- The Delivery Notice
- A government-issued ID (driver’s license, passport) that matches the name and address on the package
- A secondary ID with your name on it (such as a credit card or social security card)
The carrier will only release the package to the person listed on the shipping address.
Some carriers may also offer additional delivery options, such as electronic signatures or specific delivery time windows. You can learn more about these services through the carrier’s website (e.g., FedEx Delivery Manager or UPS MyChoice).